Comments on: Northwest Airlines Sucks

By: Jo AMFA

Jo AMFA — Wed, 16 Jun 2010 16:14:31 +0000

It is all the dumb AMFA technicians fault for what happened at NWA….and don’t anyone ever forget it. They were the weak link for labor and NWA took it to them. I was there, management rode that AMFA horse like Seabiscuit right out of the building. Greed??? It was the stupid Mechanics that needed to be called Technicians and thought they were better than everyone else at NWA and that they were worth so much more money. Look, who’s left…everyone but the Mechanics…oops I meant TECHNICIANS! Like my momma always said, “If you’re going to be stupid, you better be strong!” *Cheers!

By: Denver

Denver — Mon, 23 Nov 2009 04:37:06 +0000

45 minute unexplained delay from dtw to Denver, now an hour or so waiting for the one magical gate, since there are Apparently no others to use, love it!!!

By: John

John — Wed, 18 Nov 2009 12:30:24 +0000

I flew Detroit to Phoenix in September. The check in kiosk asked me if I wanted to upgrade. I upgraded for the outbound leg only for 5000 frq flier miles. I had to insert a credit card to process. This concerned me so I even asked the agent if I was being charged extra. Long story short, when I received my credit card statement they had charged me $1,100 to “exchange” the return ticket (for the same seat on the same flight). Of course the airline isn’t budging. NEVER NEVER NEVER will I choose Delta / Northwest when there is an alternative flight. Unfortunately living in a hub city complicates that, which they know and use to exploit their customers to the fullest extent possible.

By: Kalina

Kalina — Wed, 04 Nov 2009 19:20:08 +0000

I’m so angry at NWA. I didn’t even get a chance to browse about how others feel. NWA left a bad taste in my mouth. I bought three tickets for $200 each leaving sacramento to New York. I needed to reschedule my flights and the rescheduling fee were $150 for each ticket. I was like WOW!!! Where can I go now? It’s insane. I’m using the tickets for future flights. I’m not requesting a refund. I hope they go bankrupt or someone bomb them. Also, the CS lady was a little rude. It’s a job that she signed up for and if she doesn’t like her job, I am pretty sure there are plenty of people who would love to take her job in this economy.

By: geld lenen

geld lenen — Sat, 05 Sep 2009 11:04:29 +0000

i agree with cindy!

By: jason thompson

jason thompson — Fri, 17 Jul 2009 03:27:38 +0000

Hello I am a totally blind NWA res agent. In 2007 I was fired for taking too much sick time. I’ll have you know that I had doctor’s notes and ER documents to back up my issues. Last month I lost a famly member after a long ilness and I have been asking NWA for personal mental health leave. They told me that If I left the phones, I’d be possibly fired again. At this point, I really don’t give a shit about lost baggage etc when I can’t even get my health taken care of. I even had the fire dept check me for a possible hart attac and management won’t let me off.

By: Lou Cervone

Lou Cervone — Mon, 06 Jul 2009 23:12:24 +0000

Lou Cervone
4731 Dierker Road
Columbus, Ohio 43220
614-457-6763

July 6, 2009

Senator George V. Voinovich
524 Hart Senate office Building
Washington, D.C. 20510

Re: Delta / NWA flight 2550 of June 25, 2009
MFS to CMH ticket number 006768532654
Conf. number 4M6SYJ

Dear Senator Voinovich:

I would like to share with you an incident of service that I believe is more than simply poor service beyond Delta / Northwest’s obligation under the general Contract of Carriage section 240, B, and B3, but one of endangering the general public.

The above flight from Memphis was diverted from Columbus, Ohio to Dayton due to very bad weather conditions. We sat on the tarmac for over 3 hours in an attempt to complete our flight to Columbus, Ohio. At approximately 1:30 AM, it was determined the window to Columbus was closed or the flight crew ran out of hours resulting in the aircraft being parked at a gate.

We were told by the flight attendant that other arrangements were being made to transport the passengers to Columbus via bus.

However, upon departing the aircraft the gate agent told us to rent a car and drive to Columbus. She indicated Delta / NWA had done all they were going to do. NWA stranded us 90 miles away from our contracted destination.

I have to take exception to this action as an issue of public safety and not one of contractual obligation and service:

1. What about the elderly and under age passengers who do not have a driver’s license and therefore, cannot rent a car?

2. What about those under 25 who the car rental companies will not rent a car to?

3. What about those without a credit card?

4. What about those who have a problem driving at night attempting to navigate from a strange city at 3:00 AM?

5. What about mothers with children who, by Ohio law, must have a child car seat that the rental companies do not provide?

6. What about those with children needing diapers, medicine, or food abandoned at a closed airport?

All the above were placed a great personal risk as Delta / NWA refused to provide transportation or other arrangements for the passengers under their care.

I believe their actions to be reprehensible regarding public safety and I urge you to introduce or support, not a passenger bill of rights, but a passenger safety bill.

Sincerely,

Lou Cervone

Cc: FAA

By: Cindy

Cindy — Sun, 24 May 2009 20:10:16 +0000

NWA sucks!!!! I recently took a NWA flight where the takeoff aborted midaway down the runway!!! So we sat….and took the same plane after they fixed it and were hours late arriving! Then when waiting for luggage…it never came off the baggage carrosel. And, no’one from NWA came to tell us why not! Eventuallly, several passengers started to complain to their baggage dept….and it ended up that our bags were misloaded onto another flight at our departure city, and went somewhere else! What a joke! No apologies…..nothing!! So WE all had to fill out the missing bag forms, even though they misloaded the bags…the whole planeload! Our bags arrived 10 hours later with a $25.00 voucher on your next round trip! After we paid bag fees to travel with them. NWA is pathetic!!!!!!!!!!!!!!!!!!!!!!!!

By: Northwest airlines suck « Yelena’s Travel Blog

Northwest airlines suck « Yelena’s Travel Blog — Mon, 18 May 2009 14:44:39 +0000

[...] Other unsatisfied customers [...]

By: doug

doug — Wed, 13 May 2009 15:28:25 +0000

Dear former Northwest Visa card folks.

If you, like me, have been forced to get the “great” Delta American Express card, please join me in telling Delta and Northwest that this care really sucks.

Since I started trying to use it and get all the promised miles, I have been refused by 7 merchants. What crap.
Let’s all tell Delta that we want a Delta Visa card.
Thanks,
Doug